Refund policy
At Safes and Vaults Warehouse, we want you to purchase the right safe, vault or strongroom door for your security requirements.
Safes and vault products are heavy, specialised security products that often require dedicated freight, safe delivery and professional installation. Before ordering, please carefully check all product specifications, dimensions, weight, lock type and access requirements.
If you need help choosing a safe or planning delivery and installation, please contact our team before purchasing.
Returns
Before returning any product, please contact Safes and Vaults Warehouse to obtain a Return Authorisation (RA) number and return instructions.
All approved returns must include proof of purchase and the issued RA number. Returns sent without prior approval may not be accepted.
14-Day Change-of-Mind Returns
We offer a voluntary 14-day change-of-mind return policy on eligible smaller products and accessories.
To qualify, you must contact us within 14 days of receiving your order. The product must be unused, undamaged and returned in its original, unopened packaging with all accessories, manuals and proof of purchase.
Approved change-of-mind returns may be subject to a minimum 15% restocking fee. Original freight, delivery, handling and installation charges are non-refundable.
Safes, Vaults and Strongroom Doors
Change-of-mind returns are not accepted for:
- Safes and vaults;
- Strongroom doors and vault doors;
- Custom-made or modified products;
- Special-order and non-stock products; or
- Products that have been installed, anchored, used or damaged.
Due to their specialised nature, weight and freight requirements, all safe, vault and strongroom door sales are final unless the product is faulty, incorrectly supplied, or you are entitled to a remedy under the Australian Consumer Law.
Faulty, Damaged or Incorrect Products
If your safe or other product arrives damaged, is faulty or is not the product you ordered, please contact us as soon as possible.
The product may need to be inspected by Safes and Vaults Warehouse, the manufacturer or an authorised safe technician. Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include repair, replacement or refund.
Nothing in this policy limits your rights under the Australian Consumer Law.
Return Freight Costs
Customers are responsible for return freight costs for approved change-of-mind returns.
If we have supplied the incorrect product or are responsible for resolving a transit damage issue, we will work with you to arrange an appropriate solution and cover reasonable freight costs where required.
Due to the weight and specialised handling requirements of safes, vault doors and strongroom doors, please do not arrange return transport for heavy security products without first contacting our team.
Refunds
Once an approved return has been received and inspected, we will advise you of the outcome.
Approved refunds will generally be processed within 14 to 21 days and returned to the original payment method unless otherwise agreed.
Safe Return Packaging
All returned products must be securely packaged to prevent damage during transport. Products should be returned in their original packaging wherever possible, including all accessories, manuals and documentation.
Damage caused by inadequate return packaging or inappropriate freight arrangements may affect the amount of the refund available, subject to your rights under the Australian Consumer Law.
Need Help Choosing the Right Safe?
Choosing the right safe involves more than selecting a size. Security level, cash and valuables ratings, fire protection, lock type, safe weight, access conditions and installation requirements should all be considered.
Safes and Vaults Warehouse supplies safes, vaults and strongroom doors for residential, commercial, pharmacy and high-security applications. Contact our team for advice on choosing the right security solution, safe delivery and professional safe installation.